Shipping policy

Orders placed on or before the 1st of each month will ship by the 17th of that same month. Orders placed after the 1st will be included in the following month's collection.

We currently ship within the continental United States only. At this time, we are unable to ship to Hawaii, Alaska, or international addresses.

Shipping is a flat rate of $9 per order and is fulfilled via USPS, UPS, or DHL Express, depending on package size and destination.

It is the customer's responsibility to provide a complete and accurate shipping address at checkout. Soljourne is not responsible for orders delayed, misdelivered, or lost due to an incorrect or incomplete address provided by the customer. If you notice an error in your shipping address, please contact us as soon as possible so we can attempt to correct it before your order ships. Once an order has shipped, we are unable to make changes to the delivery address.

Shipping updates will be shared via email using the contact information provided at checkout. Once your order ships, you will receive a shipping confirmation email, and tracking information will be included when available.

Soljourne is not responsible for packages that are lost, stolen, or delayed once they have been handed off to the carrier. If your package appears delayed or lost in transit, please wait 24 hours to see if it arrives, then reach out and we will help track it down or work with you on next steps, though we cannot guarantee replacement or refund for packages confirmed as delivered by carrier tracking.

Delivery timelines are estimates and not guarantees. Weather, holidays, and carrier delays may affect delivery beyond our stated shipping window.

If you have questions about an upcoming shipment, please contact Soljourne using the contact information found at the bottom of our website.