Refund policy

We stand behind every collection we send and want you to feel taken care of.  Every message you send us is read and answered by a real person, never a bot or automated system. No red tape, no runaround, just someone who genuinely wants to fix it.

If your order arrives damaged, incorrect, or with an item missing, please contact us within 7 days of delivery with your order number and a photo of the issue. We will review each situation individually and make it right, which may include a replacement item, a replacement collection, or credit toward a future order, depending on the circumstances.

Because each collection features perishable snacks, spices, and one-of-a-kind handmade items sourced directly from local makers and markets, we are not able to accept returns, exchanges, or refunds.

Reach out to us at soljourne@soljourne.com, and we will do our best to resolve it quickly, and to your satisfaction.