If something arrives damaged, a shipment is delayed, or you simply have a question, reach out & Soljourne will work to make it right as quickly as possible. Real people, thoughtful support, & no endless ticket loops. The easiest way to reach us is the Contact button in the bottom right corner of every page. A link is also available in the bottom footer. 

Orders placed by the 1st of the month are prepared for that month’s collection and typically ship by the 17th. Shipping is calculated at checkout. Tracking details are sent as soon as your collection begins its journey.

Most destinations are places Soljourne has visited, immersed in & fallen a little in love with. Where possible, collections grow from real cultural exchange, local conversations & time spent in markets, kitchens & everyday life. Member input & cultural moments shape the calendar too, so the world we explore together keeps expanding. 

Gifting is something close to our hearts & we intend to make the process seamless. Full gifting details and options will be available when our shop opens. Stay tuned. 

Members can skip a month, pause future deliveries, or cancel anytime through our customer portal. We understand life gets busy. Our goal is to make this easy. full details will be available when our shop opens. 

Every collection includes stories, cultural context, & ways to engage with the destination beyond what arrives at your door. 

Loved something in your collection & want more? A member portal is coming where you can purchase individual items from collections you've received. A public shop with destination-inspired pieces is on the way also. Members hear first.

We source with a vegetarian-friendly lens & the majority of items in each collection are plant-based. Some traditionally sourced products may contain ingredients like gelatin, honey, or dairy, so we can't guarantee every item will be vegetarian. Our recipe cards celebrate traditional preparations. We always encourage & welcome a plant-based protein swap.

We are also not able to guarantee that any item is free from specific allergens, including nuts, gluten, soy, or dairy. Some items are repackaged in-house & may not include full ingredient details. Please use your best judgment & reach out to us directly if you have a specific allergy concern.

If an item isn't right for you, we encourage passing it along to a friend or donating it to a local food pantry or community sharing shelf. 

Soljourne currently ships within the United States. Additional destinations may be added as the journey grows.

Each Soljourne collection is intentionally kept a surprise, allowing every journey to unfold as it was meant to. Part of the experience is discovering someplace new, one destination at a time.